American Airlines Lovers Are In For A Treat

On February 1st American Airlines announced it will be adding complimentary snacks and more free movies, TV shows, and music in the Main Cabin. In addition the airline has reported that throughout the next few months, customers flying American will begin to experience new amenity kits and services on flights and at the airport.

It has been over 13 years since the airlines stopped complimentary snack service in the main cabin. In recent moths, however, more airlines have revived or upgraded their main cabin service. United Airlines, for example, recently announced its return to complimentary snacks. Cue the free service battle! Its no surprise then that American has upgraded their own free offerings to stay competitive.
snacks

“We want customers to choose American every time they fly,” AA’s vice president of global marketing Fernand Fernandez said in a statement. “We are giving our customer more choices to enhance their personal flying experience by offering new service and new entertainment options in all cabins.”

As an American lover myself, this is a welcomed change! Here are the details about the upcoming changes to service:

Main Cabin Food Enhancements

In February, complimentary Main Cabin snacks will be available on American’s transcontinental flights, which include routes between:

  • New York’s JFK and Los Angeles International Airport (LAX)
  • JFK and San Francisco International Airport (SFO)
  • Miami International Airport (MIA) and LAX

All other domestic flights will offer an assortment of complimentary snacks in the Main Cabin by April.

Customers traveling on flights departing prior to 9:45 a.m. will receive Biscoff® cookies. On flights departing after 9:45 a.m., customers will have a choice between Biscoff® cookies or pretzels, rotated on a seasonal basis. American’s Food for Sale items will also be available for purchase on all flights.

Starting in May, complimentary meal service will be available in the Main Cabin on all flights between Hawaii and Dallas / Fort Worth International Airport (DFW).

Complimentary Inflight Entertainment

American is expanding its complimentary entertainment on domestic flights equipped with in-seat entertainment. Customers can now choose from up to 40 movies, 60 TV shows and 300 music albums.

Live television channels are now available on long-haul international flights with Wi-Fi, operated by Boeing 777-300ER, retrofitted 777-200ERs and 787-8s. Customers can enjoy news, sports and entertainment as they happen with four satellite channels in all cabins, making American the first U.S. airline to offer complimentary, international live TV.

Designer Amenity Kits

Beginning in March, customers flying on long haul international and transcontinental flights in the premium cabins will have new, designer-label amenity kits.  International First and Business Class customers on select transpacific flights will also have new, pure cotton luxury sleepwear. These new amenity kits and pajamas will make customers’ travel experience feel like the comforts of home.

All kits will feature a custom bag designed by Cole Haan, inspired by their pinnacle design and innovation collection, ZerØGrand. Included in all kits are discount codes providing 20 percent off of the skincare brand in the kit and $75 towards a future Cole Haan purchase. Inside the kits are all-American products and toiletries, 3LAB Skincare, C.O. Bigelow Apothecaries and Clark’s Botanicals, with each of the skincare products differentiated by cabin and class of service.

Original source: http://hub.aa.com/en/nr/american-airlines-elevates-customer-experience