April 28, 2007 - Down and Back - Nashville, TN to Cullman, AL



Webmaster Note:

AGirl made it into town last night after a 2,000 miles run from Phoenix.  On 4/26 she got some bad gas and it made a mess of her fuel system.  She was astute enough to dump the gas out, refill the tank with some premium gas and some Techron to clean things up but it still wasn't right.  Since she bought the bike at D&H Cycles in Cullman, AL it only seemed proper to take a day trip down there to get them to look at it.

We met at my office in Brentwood at 6:00 (yes, 6:00 in the morning!) and headed south on I-65.  After some breakfast at the Waffle House in Columbia, TN we headed further south on I-65 (at a rather spirited pace!) to Cullman, AL.  A georgeous morning, and all the better because the rain that was forecast stayed away.  We got to D&H about 9:00, just as they were opening, and spent a good part of the day watching them work on her bike and talking with the techs and owners.

I have to say that this dealership is unlike any I've been around.  They are small and family-owned, but their attention to customer satisfaction is unbelievable.  The tech spent about 6 hours working on her bike, he did a TBS, checked and replaced the plugs, cleaned out the fuel system, replaced the lean angle sensor (with one from the owner's personal bike!) and did a few other odds and ends that she wanted taken care of.  What did they charge her?  You wouldn't believe me if I told you so I won't.  Suffice it to say that no dealer I have EVER heard of would have done what they did.  On top of that they close at 2:00 on Saturday and it was after 3:00 when they finished with it.  No complaints, no dirty looks, just a "Do it right or not at all" attitude.  Her bike is fixed, it runs like a top, and the credit goes to the guys at D&H.  Their attitude toward their customers is virtually unheard of in this day and time, and I hope they know how much their customers appreciate it.

Some may worry that the bent wheels in the photos below are on AGirl's FJR, but they are not.  They are from a couple of bikes in the shop and show what a piece of road debris can do to end a ride very quickly.  Everyone be careful out there because the other traffic isn't all we have to watch for.

Webmaster Note: (KC, this one's for you!)  I'm going to have to buy stock in Waffle House.  As long as AGirl keeps riding I figure there's no way it can possibly go down in value!  Since I keep seeing my red bike parked at them to I might even get some of my own money back.   

I know I said it above, but for those who missed it the photos below are **NOT** of AGirl's bike.

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AGirl


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